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Off the Cuff: What to Say at a Moment's Notice
Off the Cuff: What to Say at a Moment's Notice
Impromptu speaking requires both timing and tact. With practice, spontaneity and the confidence the ability to make planned remarks seem ad-libbed and conversational can be learned. This book is a comprehensive approach to speaking for all occasions, and a guide to knowing what to say, when to say it, and how to say it right. It will teach you how...
The Seven Strategies of Master Presenters
The Seven Strategies of Master Presenters

Many speakers make presentations that are poorly designed, poorly delivered, and poorly received. There are those few, however, that are so masterful they move an audience to see the world differently and inspire them to achieve more than they ever thought possible.

The Seven Strategies of Master Presenters will help anyone...

Diamond Power: Gems of Wisdom from America's Greatest Marketer
Diamond Power: Gems of Wisdom from America's Greatest Marketer

We are all "diamonds in the rough" with untapped potential. Each of us must decide what we're going to do with what we've been given in our lives.

Diamond Power will show you how to overcome adversity, energize yourself, maintain life-long learning, achieve your personal goals, make relationships work, tap into your...

Why Customers Come Back: How to Create Lasting Customer Loyalty
Why Customers Come Back: How to Create Lasting Customer Loyalty

Loyal customers are the most important asset of any company-more important than land, patents, equipment, or buildings. While finding new customers is often expensive, time-consuming, and ultimately unprofitable, retaining old customers is surprisingly easy and highly profitable. Companies with a loyal customer base enjoy greater profitability...

The Executive Guide to E-mail Correspondence: Including Model Letters for Every Situation
The Executive Guide to E-mail Correspondence: Including Model Letters for Every Situation
Sit down at the keyboard and cinch that deal! Press the send button and get the account!

Writing skills are more important than ever in determining business success. They can make the difference between climbing the corporate ladder and getting stuck on a low rung. An e-mail that's clear, concise, and targeted will get more than just a...

Write to the Point: How to Communicate in Business With Style and Purpose
Write to the Point: How to Communicate in Business With Style and Purpose
Write to the Point is designed to provide practical, proven techniques for making writing for business both more effective and less stressful. All levels of business and technical personnel-whose writing skills are essential to job performance and productivity-will find this easy-to-read guide invaluable and immediately useful every day. Write to...
6 Habits of Highly Effective Bosses
6 Habits of Highly Effective Bosses
"This is a wonderful book for managers to read. It is comprehensible, concise and filled with useful wisdom on the human aspects of leadership."

—Mike Wilk, Partner and Practice Leader, Ernst & Young

"The 6 Habits of Highly Effective Bosses provides an excellent training model that a manager can both fully...

  
   
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