 How to Prepare a Business Plan (Business Enterprise) Starting a new business venture is like going into a tropical forest on a treasure hunt. There are rewards to be won, in both material wealth and in personal satisfaction, but there are dangers lurking and you can easily lose your way. This book is written not only to help you convince your financial backers that you will succeed and... |  Develop Your Leadership Skills (Creating Success) "Authoritative and wise." -- Warren Bennis "University of Southern California" Best-selling author and leadership expert John Adair brings his stimulating insights into leadership into his most accessible book to date. Full of exercises and checklists, "Develop Your Leadership Skills" provides... |  Management Consulting In Practice: Award-Winning International Case Studies This important new book explores the relationship between top management consultant teams and their clients. Through a series of case studies, from both the private and public sectors, it presents best practice in consulting at the sharp end of contemporary management across all disciplines including change management, business strategy,... |
 A Business Guide to Information Security This book was designed, and is intended to be used, as both a digital and an analogue (that is, dual online and hardcopy) resource. The speed of evolution in computing and of the internet means that any book on information security starts going out of date fairly quickly. On top of that, there is a six- to eight-month gap between completing the... |  The Customer Management Scorecard: Managing CRM for Profit The Customer Management Scorecard is based on a unique global survey conducted by QCi that aimed to reveal the true relationship between effective customer management and business performance. Over 300 global assessments of blue chip companies in 22 countries, across all sectors, were conducted using QCi’s Customer Management... |  Managing Projects in Human Resources, Training and Development This book will provide you with a practical approach to managing a project in an HR, training or development setting. People are often expected to manage projects as part of their day-to-day work but few receive special training to help them to take on this task. If you are one of these people, help is at hand! This book will help you to... |
 Advanced Project Management: A Complete Guide to the Key Processes, Models and Techniques In today’s competitive market, project management has become one of the most valued skills in business. To thrive, it is essential that companies deliver their projects on time and to do this, they rely heavily on the expertise of skilled project managers. This is especially the case when a company undertakes a major project that requires... |  The Project Management Life Cycle: A Complete Step-By-Step Methodology for Initiating, Planning, Executing & Closing a Project Successfully Over the past 20 years, businesses around the world have undergone rapid change. No longer are customers happy with their ‘status quo’ products or services: they expect businesses to adapt rapidly to the changing environment by providing more offerings, cheaper and faster than before. This rate of change has forced businesses to... |  Logistics and Retail Management: Insights into Current Practice and Trends from Leading Experts Throughout the last decade there have been steady, incremental improvements and relationship changes in retail logistics. These changes have been fundamental to business efficiency and it is now widely recognized that logistics excellence provides competitive advantage. Emphasis is now on minimizing time to market, maximizing on-shelf... |
 Ethics In Public Relations: A Guide To Best Practice Ethical questions and dilemmas are inherent to public relations, and ensuring that practitioners operate ethically is fundamental to the professionalism and credibility of the field. Ethics in Public Relation gives readers the tools and knowledge to enable them to make defensible decisions, and outlines the important ethical concerns in... |  Coaching For Change: Practical Strategies For Transforming Performance An essential tool for anyone who wants to transform performance through the development of a coaching environment, this book looks at how to create, develop and manage change whether in one-to-one situations, team based or within organizations.
Placing coaching right at the heart of the broader Human Resources (HR) and training arena,... |  Coaching Handbook: An Action Kit for Trainers and Managers Coaching is proving itself to be the most popular and most effective technique in the field of learning and development. Managers are constantly being reminded that coaching is an important part of their role in getting the best from staff, while trainers are increasingly being called upon to coach individuals in a variety of aspects of both... |